It is worth calling a company when repairing an item to figure out exactly what’s wrong. Pittsburgh Appliance Repairs offers excellent info on this. Consumers sometimes buy a new washer, dryer, or dishwasher, without even finding out what it would take to fix the one they have. They think that it will cost too much when it is a simple, small, inexpensive fix sometimes. Unfortunately, there are many businesses out there that are just worried about how much money they will invest on you, regardless of how small the fix might be. So how do you come across an honest company? Following are a few tips which will help you find the right repairman for the job.
Try getting a recommendation from a friend or colleague
By “Referral” the best way to find a good company is If someone you meet suggests an appliance repair service they’ve been totally happy with, the quest might be over. Tell them about the quality, expense, integrity, and if they really thought it was an honest company. Just be sure you trust the opinion of that guy.
License and Liability test
The business should have liability insurance and a state license. In their phone book commercial, and also on their page, it should state “Licensed & Insured.” Check to make sure they have a current license & policy.
Check how long the firm’s been in operation
See how long they’ve been at the same place and under the same name in business. A business with a long history in the local area is a better bet than a new entrepreneur with no field experience. Beware of companies that advertise through local telephone numbers, but are actually based in a town that is not at all central.
Beware of businesses that invest a great deal of money on advertising
A business that picks up full-page advertisements in the phone books and has expensive internet pages is shelling out a lot of money in advertising costs. How do you expect them to get the money to pay for all that? Usually they charge the customer in the higher fees. Find out the firms that have smaller telephone book advertising and the ones that create their own websites. We save money on their overhead costs which ensures that their clients can be paid less than their rivals.
Look for feedback from customers
Make sure that the businesses that you are seeking out are listed in the main Internet business directories. (Yellowpages.com, superpages.com, Google Sites, Yahoo! local, yellowbook.com, etc.) These databases allow customers to write reports about their interaction with any of the listed businesses. From these reviews you can learn a lot about one product.
Big vs small family owned enterprise
Weigh the rewards of the personal attention from a tiny family-owned business vs. the inexperienced contractor a larger company is going to send. A local person has a must maintain credibility. However, a manager of a big national chain may or may not want to give you the best offers or operation. When contrasting service companies, a reasonable rule of thumb is: “The bigger the company usually means the bigger the profit.”
Ask the technician they send to speak to you
It’s completely okay to ask the technician ‘s name to service the equipment and encourage him / her to talk. You should ask them how long they have been fixing equipment, and if they are going to talk to you over the phone about your question. If they’re truthful they’ll talk to you about your question. If you clarify the symptoms, they should be able to give you any possibilities of what kind of fixes you might need. If they’re not going to talk about it with you, that’s a red flag and you should push on.
Ask a particular question
For example, “Hello, I got a 1998 Kenmore top-load washing machine. It won’t agitate or spin but it still drains. If all I needed was a motor coupling, (part # 285753A), how much would that repair cost me? I understand you might find other things wrong and the estimate you give me over the phone might change, but all I’m asking is how much it would cost me if all you had to do was replace it. If they’re not going to answer the issue, then that’s a red flag and you should pass forward.